jiili Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern the use of the jiili platform ("Platform" or "Site"). By accessing or starting to use the jiili website, mobile version, or any related services, you confirm that you have fully read, understood, and agreed to comply with these Terms.

If you do not agree with any part of these Terms, please refrain from using the Platform. jiili reserves the right to modify these Terms at any time. Continued use of the Platform after any changes will be taken as your acceptance of the updated Terms.

2. Eligibility Requirements

The following conditions must be met to open an account or play on the jiili platform:

• You must be at least 21 years old.
• You must be located in a jurisdiction where online gaming is not legally prohibited.
• You may only operate one account in your own name.
• All information provided during account registration must be truthful, accurate, and kept up to date.
• You must use a payment method registered in your name.
• You must not use any professional software, bots, or tools that provide an artificial advantage.

2.1 Identity Verification

jiili may request identity verification at any time. This may include a national identity card, passport, or other government-issued document. Withdrawals may be held until the verification process is complete.

3. Account Registration and Security

Each user may create only one account. If multiple accounts are found belonging to the same person, all accounts will be cancelled and the funds held in those accounts may be forfeited.

• Keep your account login details completely confidential and do not share them with anyone.
• If you suspect any unauthorised access to your account, notify our support team immediately.
• Using another person's account or allowing a third party to use your account is strictly prohibited.
• If you need to update the information registered on your account, submit a request through support.

4. Deposit and Withdrawal Policy

4.1 Deposits

Accepted payment methods for deposits at jiili: bKash, Nagad, Rocket. The minimum deposit amount is ৳200. Deposits are added to your account instantly. If you experience any issues with a transaction, please contact support.

• Deposits must be made only from a payment method registered in your own name.
• Deposits made through third parties are not accepted and such transactions will be returned.
• jiili reserves the right to cancel any suspicious or fraudulent transactions.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Approved withdrawal requests are generally processed within 10 to 45 minutes.

• Identity verification may be required before a withdrawal can be processed.
• Withdrawals will always be made to the same payment method used for the deposit — bKash, Nagad, or Rocket.
• Withdrawals may be blocked if the wagering requirements of an active bonus have not been met.
• If fraud is suspected, withdrawals will be held until an investigation is completed.

5. Bonuses and Promotional Offers

jiili offers bonuses and promotional offers from time to time. These Terms apply to all bonuses, though each bonus may also carry its own specific conditions.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳8,000. To cash out this bonus, you must place bets totalling 10 times the bonus amount (10x wagering requirement).

• The bonus is granted only once, per person, household, or device.
• Only eligible games played with bonus funds will count toward the wagering calculation.
• Direct withdrawal is not permitted after receiving the bonus — the conditions must be fulfilled first.

5.2 General Bonus Terms

• Multiple bonuses cannot be used at the same time unless stated otherwise.
• jiili reserves the right to modify or cancel any promotional offer without notice.
• If bonus abuse is suspected, the account will be investigated and the bonus may be cancelled.
• Claiming bonuses through false information or fraudulent means is strictly prohibited.

6. VIP Program and Cashback

jiili's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

VIP tier upgrades depend on your activity and gaming experience on the platform. Specific conditions apply to receive cashback — contact support for more details.

7. Prohibited Activities

The following activities are strictly prohibited on the jiili platform:

• Creating or operating multiple accounts.
• Using the bonus system in a fraudulent manner (bonus abuse).
• Playing games using bots, automated software, or artificial intelligence tools.
• Using the platform for money laundering or illegal transfer of funds.
• Colluding with other players or attempting to influence outcomes.
• Exploiting technical errors or vulnerabilities in the platform to gain an unfair advantage.
• Threatening or harassing jiili staff or other users.
• Registering an account with a false identity or fake information.

For any of the above violations, jiili may close the account without prior notice, forfeit the balance, and take legal action.

8. Intellectual Property Rights

All content on the jiili platform — logos, designs, text, graphics, software, and other elements — is the intellectual property of jiili or its licensors. Copying, distributing, modifying, or commercially using this content without written permission from jiili is strictly prohibited.

9. Privacy and Data Protection

jiili is committed to protecting your personal information. How we collect, use, and store data is described in detail in our Privacy Policy. By using the Platform, you also consent to the Privacy Policy.

• Your information is protected by SSL encryption.
• jiili does not sell your personal information to third parties.
• Information may be shared when required by legal obligation or for security purposes.

10. Responsible Gaming

jiili places the highest priority on responsible gaming. Online gaming is entertainment — never treat it as a source of income or a solution to financial problems.

• Do not bet more than your budget allows.
• Do not be tempted to place more bets in an attempt to recover money you have lost.
• If you are concerned about your gaming habits, please contact our support team.
• You can activate self-exclusion on your account at any time if you wish.
• Visit our Responsible Gaming page for more information.

11. Account Closure and Termination

11.1 Closure by the User

You may close your account at any time by contacting our support team. Before closing, please withdraw any remaining balance in accordance with the applicable terms.

11.2 Termination by jiili

jiili may suspend or permanently close your account for any of the following reasons:

• Violation of these Terms.
• Failure to complete identity verification.
• Fraudulent activity or bonus abuse.
• Extended period of inactivity.
• Legal obligation or regulatory instruction.

12. Limitation of Liability

jiili provides its services on an "as is" basis. jiili is not liable for any interruption to services caused by technical errors, server outages, internet connection issues, or any other reason.

• jiili does not provide compensation for gaming losses.
• jiili does not bear responsibility for errors caused by third-party software or game providers.
• If a transaction fails due to an unexpected technical issue, jiili will attempt to reprocess it.

13. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws. If any dispute arises between jiili and a user, an attempt will first be made to resolve it through discussion.

Contact our support team to resolve any dispute — we provide assistance 24/7 via live chat and email.

14. Contact

For any questions or concerns regarding these Terms, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is always ready to answer any of your questions. To learn more about the jiili platform, visit our About Us and FAQ pages.