jiili's Privacy Policy

jiili ("we", "us", or "platform") is an online gaming service operated for players in Bangladesh. This privacy policy applies to our website jiili.lat and explains what information we collect about you when you use our platform, register, or make transactions, how that information is used, and how it is kept secure.

By using our services, you agree to the terms of this privacy policy. If you have any questions after reading this policy, please contact our 24/7 support team.

This privacy policy is an integral part of jiili's Terms and Conditions. It is advisable to read the Terms and Conditions before using our services.

jiili collects two types of information: (a) information you voluntarily provide, and (b) information automatically collected from your browsing and usage patterns.

2.1 Personal Information You Provide

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID card or passport details (where applicable for identity verification)
• Payment information: details associated with your bKash, Nagad, or Rocket account (for processing transactions)
• Residential address
• Your chosen username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction logs
• Referral source (where you came from before arriving at our site)

We use your information for the following purposes:

3.1 Account Management and Service Delivery

We use the necessary personal information to complete your registration, confirm logins, provide gaming access, and maintain the security of your account.

3.2 Financial Transaction Processing

Payment-related information is used to process deposit and withdrawal requests, prevent fraud, and ensure financial security. For transactions made through bKash, Nagad, and Rocket, the terms and conditions of the relevant payment provider also apply.

3.3 Customer Support

Our 24/7 support team may access your information in order to respond to your complaints, questions, or requests for assistance.

3.4 Responsible Gaming

We monitor your gaming patterns to identify potentially problematic behavior and to provide support in line with responsible gaming guidelines.

3.5 Security and Fraud Prevention

IP addresses, device information, and gaming history are analyzed to prevent unauthorized access, the creation of multiple accounts, and other dishonest activities.

3.6 Service Improvement

Anonymous or aggregated usage data is analyzed to improve our platform's performance, gaming experience, and user interface.

jiili does not sell or rent your personal information. However, information may be shared to a limited extent in the following circumstances:

• Payment processors: The necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Game providers: Limited data may be shared with our technology partners to ensure uninterrupted delivery of gaming services.
• Identity verification services: Approved third-party services may be used for age and identity verification.
• Legal obligations: Information will be disclosed where required by court order or applicable legal obligation.
• Business transfers: Information may be transferred in the event of a company merger or acquisition, but users will be notified in advance.

All third parties we work with are bound by confidentiality agreements and may not use your information for any other purpose.

jiili uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the service.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for maintaining login sessions and operating the core functions of the platform.
• Functionality cookies: Used to remember your preferences, language, and other settings.
• Analytics cookies: Collect anonymous data to help us understand how our site is being used.
• Security cookies: Help detect fraud and unauthorized access.

5.2 Cookie Controls

It is possible to disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work correctly.

6.1 Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or for as long as applicable law requires. Information for active accounts is retained while the account remains open. After an account is closed, financial records may be kept for the applicable legal period.

6.2 Security Measures

jiili takes the following technical and administrative measures to protect your information:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are encrypted and stored using a strong hashing algorithm
• Regular security audits and system updates are conducted
• Access to sensitive information is restricted to authorized staff only
• Automated monitoring is active to detect unusual activity on accounts

No data transmission over the internet is one hundred percent secure. We strive to ensure the highest level of protection, but a complete guarantee of security is not possible.

As a user of the jiili platform, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request a copy of the information we hold about you. This request must be made through our support team.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. You can change some information yourself directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not apply in cases of legal obligation, ongoing disputes, or fraud investigations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. In such cases we will evaluate the request and comply where possible.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly usable format.

To exercise any of the above rights, contact our support team by email at [email protected] or through 24/7 live chat.

jiili's services are for persons aged 21 and over only. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and if we learn that someone has created an account while under the age of 21, that account will be closed immediately and the related information will be deleted.

To learn more about the protection of minors, please visit our responsible gaming page.

As an international platform, jiili may use servers and services located in various countries. Your information may be transferred outside Bangladesh. For such transfers, we ensure that the recipient country or organization complies with appropriate data protection standards.

jiili may update this privacy policy if there are changes to the nature of the service, legal requirements, or our business practices. In the event of changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, a notification will be sent by email to registered users
• Continued use of the service constitutes acceptance of the updated policy

If you do not wish to continue using the service after significant changes, you may contact the support team to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are committed to responding to your message.